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9 pieces on this thread.

Positioning · August 29, 2026 · 10 min read

How to handle the "you're too expensive" objection in B2B SaaS

Expensive is a comparative word. When a prospect says your price is too high, they're reporting on a comparison they built weeks before you were in the room, usually against a category floor, a headcount, or the cost of doing nothing. Standard objection handling assumes that comparison is fair, so quantifying ROI only makes you a well-documented version of the wrong thing. Discounting is worse, because it ratifies the comparison and puts your signature on it. The real work happens earlier, in the messaging and on the pricing page, where you decide what your price gets measured against before a buyer picks something for you.

pricingpositioningobjection-handlingb2b-saassales-enablement

Competitive Strategy · August 15, 2026 · 10 min read

How to sell against the status quo when you're already the better product

The status quo wins deals it has no business winning. Samuelson and Zeckhauser measured the effect in 1988 and found that an incumbent beats an equally preferred challenger 59 to 41, purely on being the default. In B2B SaaS that default is usually a spreadsheet, a manual process, or a script somebody wrote two years ago, and it carries a price of zero because nobody has ever totaled it. The fix is a second ledger sitting next to your pricing. The total cost of staying puts a monthly number on the buyer's current workaround across four lines. Time drain, error and rework, opportunity cost, and risk exposure. Filled in by the buyer, not by you.

competitive-strategystatus-quo-biasb2b-saassales-enablementswitching-costspositioning

Competitive Strategy · August 8, 2026 · 8 min read

What to say when a prospect calls you "just like [competitor], but worse"

When a prospect says you're just like a competitor but worse, the winning move isn't a better rebuttal. Arguing the comparison ratifies it. Whatever gets named first in a judgment anchors everything after it, so every counterpoint ends up scored on the competitor's rows and phrased in the competitor's vocabulary. Winning that exchange still loses the frame. "Worse" is also rarely about features. It usually stands in for risk, an existing budget line, or a half-remembered opinion from someone's boss. The reset has three moves. Name the comparison out loud, refuse to argue it explicitly, then change what's being compared and hand the prospect a question on the new axis. If you can't state your axis in one sentence without opening a document, the problem is positioning, not objection handling.

competitive-positioningobjection-handlingsales-enablementb2b-saasmessaging

Positioning · July 18, 2026 · 7 min read

Why isn't your positioning showing up on sales calls?

Positioning made the parts. Messaging arranged them by audience. Almost nobody builds the third layer, the exact sentence a rep says out loud in the first sixty seconds of a call. We call that missing step the assembly gap. It explains why a messaging house everyone applauded never reaches the room where deals get won, and why reps fall back on the feature list the moment a call gets tense. Closing it is a smaller, quieter job than the one we already paid for.

positioningmessagingsales-enablementb2b-saasmessaging-houseassembly-gap

Competitive Strategy · July 4, 2026 · 7 min read

The deal didn't go to a competitor. It went to nothing.

Most deals marked 'lost to a competitor' were never in a competitive fight. In a study of more than 2.5 million recorded sales conversations, [Matthew Dixon and Ted McKenna found](https://hbr.org/2022/06/stop-losing-sales-to-customer-indecision) that 40 to 60 percent of B2B deals end lost to buyers who expressed intent and then never acted. Their 2022 study still describes the room accurately, because it maps how people behave under a decision they're afraid to get wrong. Call those phantom losses. The real competitor is the buyer's own inertia, and a sharper feature comparison does nothing to it. What moves a frozen buyer is clarity about what changes, confidence it works for a company like theirs, and cover to defend the choice in a room we're not in. Here's how to sort phantom losses from real ones, and how to fix the message before the next deal fades.

positioningcompetitive-strategyb2b-saasbuying-committeewin-loss-analysissales-enablement

Positioning · May 3, 2026 · 8 min read

Your champion loves your product. Here's why the deal still dies.

Deals stall at committee review because we wrote for one person and sent them into a room holding four others who can say no. The CFO, the security lead, IT and procurement each arrive with a different fear. The Committee Carry Test is four questions that check whether the champion can answer all four fears without us there. A fumble names the chair where the deal will die, and names the one-pager missing from the kit. Build for the room, and put it somewhere the champion can reach on a Tuesday.

positioningmessagingbuying-committeesaas-gtmsales-enablementb2b-saas

Sales Enablement · March 7, 2026 · 7 min read

The B2B product demo playbook: how PMMs build demo experiences that win deals

The standard demo accumulates. Every feature in it earned a slot after some lost deal, nothing ever gets taken out, and eventually the demo can't do the job it exists for. What goes in, and in what order, is a positioning decision wearing a sales costume. PMM owns the narrative spine, the environment requirements, the variants that decide which slice of the product this buyer sees, and the competitive moments. A demo should carry the nine pages that belong to the person on the call, not the whole manual.

product-demosales-enablementpmmb2b-saasdeal-strategy

Go-to-Market Strategy · December 4, 2025 · 7 min read

Sales enablement that actually enables sales: a PMM's playbook

We build enablement at a desk, from product specs and analyst notes, organized the way we understand the market. Then we hand it to a rep who has ninety seconds before a prospect says a competitor's name. That gap is why the folder stays closed. Build for the moments reps are actually in, keep it in one findable place, and read what comes back as a live signal on whether the positioning is holding.

sales-enablementproduct-marketinggo-to-marketbattle-cardsB2B-SaaS