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SaaS Growth · March 28, 2026 · 8 min read

Why your SaaS customers are churning (and it is not the product)

Four things end a subscription. The customer was never a fit and our messaging said otherwise, the customer was a fit and never got far enough to find out, the customer got value and couldn't prove it to anyone with a budget, or the product genuinely can't do the thing. Only the last one is a product problem, and it's the rarest. We rewrite the other three into roadmap items because a roadmap item is something we know how to build. Diagnose the type first, then fix in order, starting upstream.

Strategy · March 25, 2026 · 7 min read

How to build a GTM story that investors actually believe

Investors pass on GTM stories that list what a team has been doing. They're scanning for one thing, evidence that the motion repeats. The clearest proof is the same-spot test. If we can name what our motion reliably gets wrong, we have a system. If everything went well and nothing went the same way twice, we have anecdotes. Five layers carry the story, and there are honest stand-ins for every one of them at pre-seed.

GTM Strategy · March 20, 2026 · 7 min read

The SaaS GTM guide: from first customer to repeatable growth

Revenue is flat and the product works. We send the team back to the roadmap, and the gap is almost always go-to-market. Eight questions cover most of it, from product-market fit through ICP, messaging, founder-led sales, and activation, each with a deep dive linked. Underneath, they're one question. Repeatability starts at the second identical deal, not the fifth customer.

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