Product Marketing · March 9, 2026 · 8 min read
Why your SaaS product isn't getting recommended (and how to fix it)
Most SaaS teams wait for word-of-mouth to follow product quality, and it never arrives that way. Recommendations are a narrative outcome. People recommend a product when the recommendation makes them look smart, informed, or early. Wharton's Jonah Berger opens Contagious with social currency, the idea that we share what makes us look good, and the mechanism is status, so it still holds. A product that confers no identity worth claiming won't spread however good it is. Find the peer sentence your customers already say when nobody from your company is in the room, then build the positioning around it.